1 Introduction
Welcome to durgeshwaritravels.com ("Durgeshwari", "we", "our", or "us"), operated by Durgeswari Tours and Travels.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile applications, customer support services, and online ticket booking platform.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2 Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Gender (where applicable)
- Date of Birth (where required)
- Government-issued ID details where required for travel verification
- Emergency contact details (if voluntarily provided)
Booking Information
- Boarding and destination cities
- Travel dates
- Seat preferences
- Passenger details
- PNR details
- Booking history
- Cancellation and refund information
Payment Information
Payments are processed securely through authorised payment gateways. We do not store your complete debit card, credit card, UPI PIN, Internet banking credentials, or CVV information. Payment partners may collect payment-related information in accordance with their own privacy policies.
Device & Technical Information
When you use our website or app, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating System
- App version
- Location (if permission is granted)
- Cookies and similar technologies
- Website usage analytics
3 How We Use Your Information
Your information is used to:
- Process ticket bookings
- Issue tickets and confirmations
- Provide customer support
- Send booking updates
- Notify schedule changes
- Process cancellations and refunds
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
- Respond to customer queries
- Send promotional offers (only where permitted)
4 Marketing Communications
With your consent or where legally permitted, we may send:
- Promotional offers
- Discount coupons
- Festival offers
- Loyalty benefits
- Route launches
- Service announcements
- Travel recommendations
You may unsubscribe from promotional communications at any time. Operational messages relating to your bookings will continue to be sent.
7 Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your data, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.
8 Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Once no longer required, data will be securely deleted or anonymized where appropriate.
9 Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of your information where applicable
- Withdraw consent for marketing communications
- Raise concerns regarding the processing of your data
Certain information may need to be retained to comply with legal or regulatory requirements.
10 Third-Party Services
Our website may contain links to third-party websites or integrate services such as:
- Payment gateways
- Maps
- Analytics providers
- Social media platforms
We are not responsible for the privacy practices or content of these third-party services. Users should review their respective privacy policies before providing personal information.
11 Fraud Prevention
We may use your information to:
- Detect suspicious transactions
- Prevent fraudulent bookings
- Investigate abuse of our platform
- Protect customers and business operations
12 Legal Compliance
We may disclose personal information where required to:
- Comply with applicable laws
- Respond to court orders
- Cooperate with law enforcement
- Protect our legal rights
- Protect passenger safety
13 Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Website
durgeshwaritravels.comCustomer Support
+91 96047 11211Corporate Office
123 Travels Hub, Near Bus Stand,
Ahilyanagar, Maharashtra 414001
14 Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, the collection or processing of personal information, or your use of the durgeshwaritravels.com website or mobile application or services shall be subject to the exclusive jurisdiction of the competent courts located in Maharashtra, India.
15 Limitation of Liability
To the maximum extent permitted under applicable law, Durgeswari Tours and Travels, its directors, employees, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business, loss of opportunity, loss of data, or any other consequential losses arising from or relating to the use of our services.
In all circumstances, the total aggregate liability of Durgeswari Tours and Travels arising out of or in connection with any booking, journey, cancellation, delay, service disruption, or any claim whatsoever shall be limited to the amount actually paid by the customer for the relevant ticket(s) giving rise to such claim.
Nothing in this clause shall exclude or limit any liability that cannot be excluded or limited under applicable law.
Questions about your Privacy?
Our support team is happy to help with any data-related concerns.