Terms & Conditions

1 General Terms

1. The website & schedule owned by Durgeswari Tours and Travels is referred to as "Durgeswari" and "customer" is the one who is doing web transactions like booking tickets, cancelling tickets, reprint of ticket or any transaction related to booking. "Third Party" refers to schedules which are not owned or operated by Durgeswari Tours and Travels.
2. The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
3. Cancellation charges of other Third Party operators will be displayed while making the cancellation, as it changes from time to time. (After Departure — No Refund.) Third party schedules are schedules shown in a non-Durgeswari background and schedules not operated by Durgeswari Tours and Travels.
4. Date and time change is not permitted once booking is confirmed.
5. It will take 7–10 working days to get your "Refund money" back to your account.
6. Passengers are required to furnish the following at the time of boarding the bus: (a) A copy of the ticket — a printout or the e-ticket; (b) Identity proof — Driving License, Student ID Card, Company ID Card, Passport, PAN Card, or Voter ID Card.

2 Cancellation Policy

Cancellation charges for schedules operated by Durgeswari Tours and Travels:

• It is the right of Durgeswari Tours and Travels to change the cancellation policy at any time without prior notice.
• Bookings from this site will be eligible for cancellation through the Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
• On cancellation, refund will be credited within 7 to 10 working days to the source payment.

3 Boarding Requirements

Passengers are required to furnish the following at the time of boarding the bus:

• A copy of the ticket — a printout of the ticket or the print-out of the ticket e-mail.
• Identity proof — Driving License, Student ID Card, Company ID Card, Passport, PAN Card, or Voter ID Card.

4 Limitation of Responsibility

Durgeswari Tours and Travels is not responsible for:

• Bus not departing or reaching on time.
• The bus operator cancelling the trip due to unavoidable reasons.
• The baggage of the customer getting lost, stolen, or damaged.
• The bus operator changing a customer's seat at the last minute to accommodate a lady or child.
• The customer waiting at the wrong boarding point — please call the bus operator to find out the exact boarding point if you are not a regular traveller on that particular bus.
• The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
• Third party bus operator's employees being rude.
• Third party bus operator's bus seats, etc. not being up to the customer's expectation.

5 Other Terms

1. In case of Air Conditioning / Video failure before departure, no refund or cancellation will be made.
2. Ticket purchased through the web should be cancelled only through the web by passengers.
3. We as a merchant are not responsible for bank details provided during booking, since such information is processed on a secure bank website.
4. The maximum liability of Durgeswari Tours and Travels will be up to the ticket amount.
5. Subject to the Jurisdiction of Maharashtra only.
6. Management of Durgeswari Tours and Travels has the right to change or modify the rules without prior notification.
7. Rescheduled tickets cannot be cancelled.

6 Delhi to Agra Package — Terms & Conditions

1. Agra One (Durgeswari Tours and Travels Pvt. Ltd.) is a wholly owned business vertical for Agra, Mathura & Vrindavan same-day return tour.
2. Inclusions: Transportation charges, onboard guide (ONE) & applicable GST.
3. Exclusions: Monument & Temple entry tickets, meals & beverages, guide at Taj Mahal, battery rickshaw charges at Vrindavan, Mathura & Taj Mahal.
4. Tentative timing for the return of the bus to Delhi is 10:30 PM. Bus may get delayed due to traffic or technical reasons, beyond the control of the management.
5. Kindly carry your address proof while travelling and especially while visiting Taj Mahal. In case of an international guest, a valid passport and valid visa of India is mandatory. If you are not carrying an address proof or passport at the time of visiting Taj Mahal, you may not be allowed to enter Taj Mahal — in such a case, Agra One will not be held responsible in any manner.
6. For meals & beverages, the company is not responsible for the quality, hygiene, and price of food, etc. at any Dhaba, Hotel, or restaurant.
7. We do not recommend any emporium, shop, or shopping mall. Any item purchased or consumed will be at the sole discretion of the bearer of the ticket.
8. Ticket availability and seat numbers will be confirmed only after the receipt of the full and final payment by the passengers. Please note that the allocation of seat numbers is at the sole discretion of the service provider.
9. For priority seating, please speak to our customer care at least 48 hours before departure of the bus.
10. We do not recommend any Pandit Fee/Dakshina or any donation at a Temple.
11. Any dispute or claim shall be subject to the exclusive jurisdiction of Delhi High Court.

7 Disclaimer

1. In case of any sudden breakdown or unforeseen incident, the company will not be liable for any compensation or damages. Notwithstanding the above, the service provider/company will initiate all possible prompt and appropriate actions to recover the situation thereupon.
2. The company will not be responsible for any stolen luggage, compensation, or damages if occurred during your journey. Nonetheless, the company will help you in any possible manner to recover from the situation.
3. Depending on traffic movement restrictions and over-crowding at Vrindavan, the venue of visiting temples may alter at the discretion of the management of the tour operator (Durgeswari Tours and Travels).
4. Company will not be liable for any refund or compensation due to restriction of the bus movement or denial of entry to Mathura or Vrindavan by city administration or traffic police. On special festival days, there may be restrictions for access to Vrindavan & Mathura.