Legal Document

Refund Policy

Understand our refund processes, timelines, and eligibility criteria for cancelled or modified bookings.

Last Updated: August 2026

1 Refund Eligibility

Refunds are processed based on our standard cancellation policy:

  • 100% Refund: Tickets cancelled more than 4 hours before the scheduled departure time.
  • No Refund: Tickets cancelled less than 4 hours before the scheduled departure time.

Partial cancellation of tickets is possible and refunds will be calculated proportionally based on the cancelled seats.

2 Refund Process & Timelines

Once a cancellation request is successfully processed through our website:

  1. The refund amount will be automatically initiated.
  2. It generally takes 7 to 10 working days for the refund amount to reflect in your original payment account (Credit Card, Debit Card, Net Banking, UPI, etc.).
  3. Durgeswari Tours and Travels is not responsible for any delays caused by the customer's bank or payment gateway provider in crediting the amount.
⚠️ Refunds will be credited back to the original payment method used during booking. We cannot process refunds to a different bank account or provide cash refunds for online bookings.

3 Failed Transactions

In cases where the payment amount is debited from your account but the ticket booking fails (PNR is not generated):

  • The deducted amount will be automatically refunded to your original payment source.
  • This auto-refund process typically takes 7-10 working days depending on your bank's policies.
  • If you do not receive the refund within this timeframe, please contact our support team with your transaction details.

4 Operator Cancellations

If a bus trip is cancelled by Durgeswari Tours and Travels or a third-party operator due to unavoidable reasons (e.g., technical failure, weather conditions, strikes):

  • A full (100%) refund will be initiated automatically to all affected passengers.
  • Passengers will be notified via SMS or email about the cancellation.
  • The refund timeline of 7-10 working days applies.

5 Non-Refundable Scenarios

No refunds will be provided in the following situations:

  • Failure of Air Conditioning / Video / Wi-Fi or any other amenities during the journey.
  • Passenger arriving late at the boarding point and missing the bus.
  • Passenger waiting at the wrong boarding point.
  • Cancellation requests made less than 4 hours prior to departure.
  • Any tickets that have been previously rescheduled, preponed, or postponed.

Still waiting for your refund?

If it has been more than 10 working days, please contact us.

Contact Support